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TRAX LOGISTIC INDONESIA
Easy Shipping, Maximum Results
We simplify shipping for efficiency, speed, and more affordable costs. Our advanced technology and integrated procedures ensure fast, reliable, and cost-effective service.
Pekanbaru
Merak Street #12, Tangkerang Tengah, Marpoyan Damai, Pekanbaru, Riau 28282
Monday - Saturday 09:00 - 17:00
Batam Agent
Tengku Sulung Street, Pesona Niaga Block A/06 Batam, Riau Island 29432
Monday - Saturday 08:00 - 17:00
TRAX Delivery Guarantee
TRAX ensures that your goods will arrive according to the Service Level Agreements (SLA) with the 'One-Day Late, Shipping Fee Refund' program.
Goods valued over Rp. 10,000,000 per invoice must be insured at a cost of 1% of the item’s value, with full 100% loss compensation.
If the goods received are damaged (with open packaging), contact a TRAX Agent to file a damage claim. Damage to items inside tightly sealed packaging is not covered under the replacement guarantee.
TRAX's shipping service includes handling fees to ensure the goods are delivered to the destination. However, TRAX does not guarantee against the discovery of prohibited items within the cargo.
The legal consequences are the full responsibility of the sender or the owner of the goods.
If goods are shipped with incorrect information (item type, quantity, and invoice value), TRAX does not guarantee against damage or loss of goods held due to inaccurate shipping data.
Frequently Asked Questions (FAQ)
A marking code is a unique identification code used to manage goods during shipping. You can request a marking code from a TRAX Agent if you want to send goods to TRAX warehouses in China, Bangkok, and Singapore.
Only a copy of the invoice and a packing list detailing the quantity of goods to be shipped are required.
After the goods are received at the TRAX warehouse, you will receive an invoice and detailed documentation of the quantity and CBM calculation. Please make the payment using one of the available payment methods (credit card, virtual account, QRIS, or cash).
Send the tracking code to TRAX CARE via WhatsApp to receive an automatic reply with the shipment status.
If the goods you received are delayed by one day from the promised schedule, contact a TRAX Agent to claim the "One-Day Late, Shipping Fee Refund" program.
TRUSTED
RELIABLE
AFFORDABLE
XCELLENT
Guaranteed shipping price until delivery to the destination
At TRAX LOGISTIC, our goal is to provide clear and affordable shipping prices with full transparency until delivery to the destination. We are committed to streamlining every step of the shipping process, ensuring optimal efficiency and speed. By leveraging the latest technology and integrated procedures, we not only guarantee timely delivery but also offer competitive costs. Choose TRAX LOGISTIC for a reliable, cost-effective shipping experience free from unnecessary hidden fees.
Secure goods and reassuring guarantees
At TRAX LOGISTIC, we prioritize the security of your goods with firm protection standards and guarantees. Our "One-Day Late, Shipping Fee Refund" program provides maximum assurance: if the delivery is delayed by one day from the promised schedule, we will refund 10% of the shipping fee. Ship with TRAX LOGISTIC for a delivery experience that is not only efficient and affordable but also provides peace of mind with guaranteed safety for your goods.